Periodical service was carried-out by your representative and I was fully satisfied with his work which was done efficiently and without any waste of time.

By your able GM-Service efforts and your service technician’s sincere technical service, my inverter AC is performing well. Thank you very much for the same.

Congratulations to Cold Point Team. I registered a complaint with Cold Point on 26.03.2015 to rectify the water leaking problem in my Panasonic Split Air conditioner at my residence in Mylapore. The problem was rectified on the same day itself. The Technicians who ever deputed from Zone-2 to my residence for PMS and to attend to breakdown calls now and then when required are doing good job. I congratulate the customer care cxecutive who registered my complaint & the Technicians from Zone-2 who attended the complaint.

Thanks to GM-Service, Coldpoint for providing satisfied service. Good job. Keep it up and continue the same.

Wish to place on record, the support I have received to fix my Mitsubishi Heavy inverter split AC. The Service head, was very constantly in touch with me and updating me on the status of my complaint. The service technician deputed was very helpful and courteous and was punctual with regard to his arrival. Customer care executive was actively following up and made sure the technicians landed in my place on the promised time. Sometimes, we as a customer only complain when there is bad customer experience and keep silent when service is timely and good. I would therefore, place on record, the support I have received from Cold point in this regard.

We are happy with the maintenance services provided by your technician and team. Hope this keeps continuing

I would like to extend my heartfelt thanks to the entire team for having taken up my grievances And for rectifying my repair work absolutely free. In fact this has come a long way in instilling confidence in your product. Please keep up your good work.

I wish to share my appreciation for the manner in which this service request was co-ordinated. Firstly, Mr. Sivakumar ensured that a technician was sent to my place within two hours of my call to him. Thank you Sivakumar for being so courteous and sending the technician at such short notice. I would also like to thank Mr. R. Prabhu (Technician) and his assistant Mr. M. Rajkumar for the wonderful service. They first explained the issue with the AC clearly and then started with resolving the problem. They were also very courteous throughout and ensured prompt and satisfactory service. Thanks to both of them. Best wishes to team Cold Point.

Thank you for deputing your senior technician team for the condensation problem with my window AC O General make. Bala is very methodical technical man and he has successfully dealt with the issue. The team was prompt on appointment time and have very courteous behavior. Much appreciated.

I am happy to record my appreciation for Mr. Santosh, who did a excellent job of servicing my Panasonic air conditioner after which it’s performance has improved tremendously. These are the kind of employees who must be recognised and encouraged.